Retain Module

You have customers! But for how long?

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As a good rule, we always take the retention of customers as seriously as we do acquiring them. Why is that? Because a good brand’s best bet for survival, is your fan club. That’s right, keeping your customers and making them your biggest fans not only ensures that they keep using your products and services. It also means they are advertising for you.

A good customer retention strategy builds faith in your current customers, buys them into coming back and leads them to really advocate for you. Plus, it’s really a wonderful part of having customers. Your business will be able to serve your customers better if you can understand their needs, get their feedback and make them happy. Growth means getting more leads and keeping them. It’s that essential.

To start thinking about retention, you don’t actually have to make it complicated. It can be as simple as creating offers for your very loyal customers to as advanced as loyalty programs. We can offer an entire list of customizable services entirely based on your business needs:

  • Build custom features like a loyalty program and gold member offers
  • Write an email marketing strategy that pulls your customers back to your site
  • Create customer support and feedback channels that reward feedback
  • Develop follow-up services and packages that let your customers know you care
  • Create community boards and comments that keep customers involved

As always, we advocate for a comprehensive online and offline strategy built to your needs. We won’t create anything you can’t replicate in the real world and that doesn’t work for your customers. It’s always about your business and customer needs, so you can count on a personalized strategy that makes sense.

How does it work?

The Retain Module is all about retention marketing. And in the heart of all retention is your customer’s mailbox.

We often like to say that email is the most intimate place on the Internet. As such, it carries tremendous communication power, but also requires threading very carefully. We’re driven by our 9 Steps of Email method, a method of planning, building and running a data-driven, marketing automation program on autopilot. Running things on autopilot will allow you to focus on the things that matter the most. You know, the things that you’ve opened your business for in the first place.

How much does it cost?

The Retain Module costs $750 per month for a minimum of 3 months. Building a marketing automation system requires an ongoing cooperation between your business and our team and there’s no one-size-fits-all solution. We’ll work closely with you on exploring all the options, building them out and testing the results.

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